At J. Garnons Williams Ltd. we strive to promote and advocate for the rights of the individuals that we support. Our guiding principles are to promote equality and ensure that the following tracked and advocated for:

  • Attitudinal- that respectful language is being used in all documentation, which our individuals are treated fairly by others in the community, they are able to have input in regards to issues involving them and they are allowed to access all services not being barred due to their type of disability.
  • Architectural- that there are appropriate physical settings for our individuals regardless of their abilities in their homes and in the community. This may include physical barriers i.e. narrow doorways, inaccessibility or no accessible bathrooms.
  • Environmental- that we ensure that we respect individuals in regards to scents and allergies, lights that flicker causing seizures, and inappropriate temperatures.
  • Communication- We will assist individuals that have barriers in communication by advocating to appropriate agencies for TTY machines, CAYA, sign language, pic. boards, education for staff, families or the individual, literature being in the language used, electronic readers for the visually impaired
  • Transportation- whenever possible individuals being supported by the agency shall use generic transportation and when that is not possible figuring out how that individual is going to access their community handidart, wheelchair accessible buses, vans or taxis.
  • Employment and or Schooling- that reasonable accommodations are made for individuals to be able to work (short hours, job sharing, part time), tools or technology needed for work or school.
  • Financial- our individuals have access to their funds and the ability to access activities they would like to participate in. That we advocate to appropriate agencies for support for schooling and transportation, equipment and supplies.
  • Technology- with evolving technology, we will assist individuals to receive training, either from staff or outside agencies, with any new technology that is implemented in their daily lives or with the upkeep of equipment or assistive technology.
  • Community Integration- the ability to participate in generic services, access the community, and participate in activities promoted in the community.
  • Any other barrier as identified by the persons served, personnel or other stakeholder.

Procedure:

  • There will be regular check-ins with the residents and participants as to how they feel they are treated by staff/management and in the community (minimum of 2x per year, survey and a conversation with management).
  • Programs will be assessed monthly to ensure that there are no barriers to the individuals that we support.
  • We will follow up with City of Nanaimo planners in regards to new buildings and buildings requesting improvements to ensure that they are making appropriate changes to become more accessible.
  • We will have monthly meetings with staff prompting any accessibility or advocacy concerns, identifying timelines and the person responsible.
  • We will ensure that management works with community leaders and heads of regulatory bodies to improve generic services and accessibility in the community.
  • Educate our staff members on accessibility and advocacy, rights and responsibilities, behavioral techniques and coping mechanisms.
  • Behavioral supports will be put in place for any individual that presents with challenging behaviors and provide guidelines for staff on how best to communicate with the individual.
  • Anyone who accesses our programs will be treated with dignity, respect and if visitors, staff members encroach on the rights of our individuals they will be asked to immediately leave the premise and follow up with the manager who will attempt to educate the individual.
  • We will support or residents, participants and staff to advocate for what they feel is best for the individuals that we support.
  • We will enforce with our staff and management our cultural competency and diversity plan, beyond ethnicity and racial categories but to include age, disability, belief system, sexual orientation or preference.
  • Our programs will be assessed by outside agencies to ensure the health and safety of the environment as well accessibility.
  • We will have meetings with all Stakeholders throughout the year and discuss any barriers that we are working on and seek input on any that they have experienced
  • If an individual requires equipment or supports to increase their independence we will advocate to funders and OT/PT to acquire the appropriate equipment.